■ Cancellation Fees
- Cancellation fees vary depending on the total rental time and the time of cancellation.
- If the rental reservation was made with a rental rate and damage waiver coupon, the cancellation fee is calculated based on the amount after applying the coupon.
- If the reservation was made using a coupon other than a rental and damage waiver coupon or with a discount other than a coupon, the cancellation fee is calculated based on the amount before applying the discount.
※ If you cancel the reservation within 30 minutes after making the reservation and completing the payment, no fee is charged regardless of the criteria in the table below; provided, however, that once the rental time starts, a fee is charged.
※ Once your rental time has started, the fees shall not be refunded for any time that has elapsed, regardless of whether you drove the car. Cancellation fees are calculated based on the remaining rental time.
※ For a car delivery service, if you cancel the service less than 2 hours before the rental time starts, a penalty of KRW 10,000 and a drop-off and pick-up fee will be additionally charged with the cancellation fee.
※ For non-refundable products, the service fee will be 100% charged as a cancellation fee regardless of the time of cancellation and rental period.
| Time of cancellation ＼ Total rental time | 24 hours or less | More than 24 hours |
| Within 30 minutes from reservation | No cancellation fee | |
| 12 hours before the rental starts | No cancellation fee | |
| 12 hours to 6 hours before the rental starts | 5% cancellation fee | 20% cancellation fee |
| 6 hours before rental start time to rental start time | 20% cancellation fee | |
| After the rental starts |
30% cancellation fee ※ Occupied time is charged at a normal rate, and 30% of the remaining service fee is charged as a cancellation fee. |
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Non-refundable products (regardless of the time of cancellation and the rental period) |
100% cancellation fee | |
■ Penalties
SOCAR operates a penalty system to help create a desirable carsharing culture. Penalties are based on the minimum operating cost to repair the damage.
| Category | Violations | Penalty fees | Additions | |
| Reservations and Use Rules | Where cancelling a car delivery service reservation after the delivery has started | KRW 10,000 |
Penalty fee + drop-off and pick-up fee (provided, however, that a penalty is waived if you cancel the service within 5 minutes from reservation)
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| Where driving alone by a co-driver unaccompanied by a driver | KRW 50,000 |
Penalty fee + suspension (The Automobile Damage Waiver System shall not apply)
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| Where driving a third-party car | KRW 100,000 | Penalty fee + suspension (The Automobile Damage Waiver System shall not apply) | ||
| Where driving under the influence of alcohol and drugs | KRW 100,000 | Penalty fee + suspension (The Automobile Damage Waiver System shall not apply) | ||
| Returning a car | Car return delays | 10 minutes after the end of the rental | KRW 10,000 | Penalty fee + delayed service charge |
| Non-compliance with the return terms | Returning with the fuel warning light on | KRW 10,000 | Penalty fee + drop-off and pick-up fee | |
| Returning an EV with less than 10% electricity charge | KRW 10,000 | Penalty fee + drop-off and pick-up fee | ||
| Unplugged charger when returning an EV | KRW 10,000 | When the battery is discharged due to indoor/outdoor lighting, such as not turning off the light | ||
| KRW 10,000 | Penalty fee + roadside assistance fee | |||
| Interior damage due to vehicle doors, windows, trunk, etc. opened | KRW 10,000 | Penalty fee + car interior cleaning cost (KRW 100,000 for passenger cars, and KRW 200,000 for SUVs and vans) | ||
| SOCAR zone and parking status check | Failure to park at the designated drop-off location | KRW 10,000 | Penalty fee + drop-off and pick-up fee (additional charge for parking, fines, etc. if any) | |
| Littering in a SOCAR zone | KRW 10,000 | Penalty fee | ||
| Parking your own vehicle, motorcycle, bicycle, or other mode of transportation in a SOCAR zone | Expenses incurred | Parking fee + drop-off and pick-up fee | ||
| Maintaining automobile cleanliness | Smoking in the car (cigarettes, e-cigarettes, vitamin sticks, etc.) | KRW 10,000 |
① Penalty fee + car interior cleaning cost (KRW 100,000 for passenger cars, and KRW 200,000 for SUVs and vans) ② Membership re-examination after 3 cumulative incidents |
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| Contamination or bad smell as a result of littering and abandoning and leaving filth in the car | KRW 10,000 | |||
| Indoor contamination from companion animals as a result of not putting them in a carrier | KRW 10,000 | |||
| Automobile loss, theft, and damage | Failure to report car accidents and damage during the rental period | Expenses incurred |
① Incident handling costs + operating loss (The Automobile Damage Waiver System shall not apply) ② Membership re-examination after 3 cumulative incidents |
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| Tampering with, repairing, and disassembling cars, etc. | Expenses incurred | Car repair costs + operating loss | ||
| Losing parking passes (remotes, RF cards, etc.), and gas or charge cards | Expenses incurred | Car repair costs + operating loss | ||
| Misuse and abuse of gas cards for personal use | KRW 100,000 | Damages + operating loss + membership re-examination | ||
| Losing and breaking car keys | Expenses incurred | Car key replacement costs + operating loss | ||
| Random and intentional vandalism and theft of interior components (navigation, dash cam, SOCAR tablet, etc.) | Expenses incurred | Interior components repair and replacement costs + operating loss | ||
Effective Date: July 25, 2022
■ Advancing the rental time & extending the return time
You cannot extend your rental time if it overlaps with another reservation. In case you advance your rental time or extend your return time, you cannot use coupons or get other discounts.