Article 1 Purpose
① The purpose of these Terms and Conditions is to regulate the rights, obligations, responsibilities, and other necessary matters between SOCAR (hereinafter referred to as the "Company") and its members regarding the use of services provided by the Company.
② These Terms and Conditions shall apply primarily when SOCAR members use the SOCAR application. In cases where a rental agreement is concluded through other channels such as Naver, different policies notified separately by the "Company" shall prevail in the event of any conflict with these Terms and Conditions.
In other words, if a member concludes a rental agreement through channels other than the SOCAR application, such as Naver, and if policies notified separately by the "Company" conflict with the contents of these Terms and Conditions, the policies notified by that channel shall take precedence and apply.
Article 2 Definitions
The definitions of terms used in these Terms and Conditions are as follows:
① "Service" refers to all services provided by the Company as specified in Article 11, including car-sharing services and other affiliated services both online and offline.
② "Member" refers to a customer who has entered into a service agreement with the Company under these Terms and Conditions and has been granted the authority to use services provided by the Company or its affiliates.
③ "Platform" refers to the mobile application and website operated by the Company or its affiliates for the purpose of providing services.
④ Any terms not defined in this article shall be interpreted according to general trade practices.
Article 3 Posting and Amendment of Terms and Conditions
① The Company shall post the contents of these Terms and Conditions on the Platform so that members can easily access them.
② In case of amending the Terms and Conditions, the Company shall notify the members through the SOCAR application at least 7 days prior to the intended date of application, specifying the amended content and reasons for the amendment. However, in cases where the amendment includes disadvantageous or important changes for members, in addition to public notice, individual notification shall be made via email for a specific period.
③ If the Company notifies or individually informs the amended Terms and Conditions as per paragraph 2, and members do not express their intention within the application period, it shall be deemed that members have agreed to the amended Terms and Conditions, even if members did not explicitly refuse.
④ In cases where the Company individually notifies members through email, notifications shall be sent to the most recently provided email address by the member. The Company shall not be liable for any damages arising from members not updating their recent information.
⑤ If a member does not agree to the application of the amended Terms and Conditions, the Company cannot apply the amended Terms and Conditions. In such cases, members may withdraw from membership or terminate the service agreement. However, if despite objections, the member does not withdraw within the date specified in the Company's notice or individual notification as per paragraph 2, it shall be deemed that the member has agreed to the amended Terms and Conditions.
⑥ Members are obligated to carefully review changes to the Terms and Conditions. The Company shall not be responsible for any damages incurred due to members not being aware of the amended Terms and Conditions.
Article 4 Interpretation of Terms and Conditions
① The Company may establish separate terms and policies (hereinafter "Individual Terms" and "Individual Policies") for individual services, and in case of any conflict with these Terms and Conditions, the Individual Terms and Individual Policies shall prevail.
② Matters not specified in these Terms and Conditions shall be governed by applicable laws such as the Act on Regulation of Terms and Conditions, Electronic Documents and Transactions Basic Act, Electronic Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Electronic Commerce Consumer Protection Act, or related laws and customs.
Article 5 Membership Registration and Formation of Contract
① The service contract is established when an individual (hereinafter referred to as the "Applicant") who wishes to become a member of the Company applies through the membership registration procedure prescribed by the Company or a separate procedure established by the Company, agrees to these Terms and Conditions, and any separate individual terms, and the Company approves such application.
② The Company generally accepts applications for service use from the Applicant. However, the Company may not accept or may terminate the service contract after acceptance in the following cases:
- If the Applicant has previously lost membership qualification under these Terms and Conditions, except where the Company has granted re-registration approval.
- If the Applicant uses a false name or uses another person's name.
- If the Applicant fails to provide the information requested by the Company or provides false information.
- If approval is not possible due to reasons attributable to the Applicant or if the Applicant applies in violation of the provisions.
- If the Applicant is under 14 years of age.
- If otherwise required by laws or guidelines of government agencies.
③ The time of formation of the service contract shall be the moment when the Company completes the membership registration or indicates the acceptance of the service contract application in the application process or notifies separately.
④ The Company may differentiate service use among members according to individual policies.
⑤ If there is insufficient capacity in the service-related facilities or if there are technical or operational issues, the Company may withhold acceptance.
⑥ In the application process pursuant to paragraph 1, the Company may obtain the Applicant's consent to collect, use, or provide personal information or credit information to or from credit information companies or others as required.
Article 6 Restriction of Member's Service Use
① If a member violates the obligations under these Terms and Conditions or individual terms, or disrupts the normal operation of the service, the Company may restrict service use step by step through warnings, temporary suspension, permanent suspension, etc., and conduct a reassessment of the member's qualifications for service use.
② The Company shall determine the conditions and details of such restrictions within the scope of this article and individual terms.
③ The reassessment of a member's qualifications shall be based on the member's service usage behavior and history, and depending on the assessment result, restrictions on service use qualifications may be imposed.
④ The Company shall not be responsible for credits or other benefits that expire during the period of service use restriction.
⑤ If the Company restricts service use or terminates the contract in accordance with this article, it shall notify the member according to Article 8 Notification to Members of these Terms and Conditions.
⑥ A member may lodge an objection through the procedure established by the Company regarding measures such as service use restrictions under this article. If the objection is deemed valid by the Company, the Company will promptly resume the member's service use.
| Item | Action |
|---|---|
| Incorrect information provided by member | Temporary suspension until correct information is updated |
| Driver's license suspended or revoked | Temporary suspension until license is reinstated |
| Unpaid fees | Temporary suspension until all debts are settled |
| Accident occurrence | Temporary suspension until the accident is resolved |
| Failure to report, driving without a license, drunk driving, etc. | Permanent suspension |
| Violation of penalty policy | Reassessment of membership status upon violation |
| Use of another person's identity, card or account information for services | Removal of third-party payment methods |
| Illegal or abnormal use of vehicles | Reassessment of membership status |
| Platform detected abnormal usage | Reassessment of membership status |
Article 7: Termination of Membership and Loss of Qualifications
① Members may request membership termination or contract cancellation at any time through the SoCar application, and the company must process this request within a few days as stipulated by relevant laws and regulations.
② When a member’s request for termination or contract cancellation is processed, all information held by the company regarding the member is deleted immediately. However, the termination or cancellation request may be refused in the following cases:
If the member has any outstanding financial obligations to the company.
If there are ongoing processes based on the member’s responsible actions, such as accident handling.
③ When a member's request for termination or contract cancellation is processed, reapplication for membership is restricted for 3 months. However, reapplication is possible if pre-agreed upon between the company and the member.
④ The company may revoke a member’s membership in the following cases:
If the member provides false information during registration.
If the member disrupts other users' services through abnormal methods or continuously hinders the normal operation of services through false reports.
If the member illegally acquires or uses other people’s information, thereby threatening electronic transaction order.
If the member violates related laws or engages in actions contrary to public morals, making it inappropriate to maintain their membership.
⑤ Members can appeal against the loss of membership in accordance with the company's procedures, and the company will reinstate membership if the appeal is deemed valid.
⑥ Membership is terminated upon the member’s death on the date of death.
Article 8 Notification to Members
① The Company may, when notifying a member, use the mobile phone number, e-mail, correspondence or other methods registered by the member unless otherwise provided in these Terms and Conditions.
② The company may substitute the notification under paragraph (1) by posting it on the Socar application for at least 7 days when notifying a large number of unspecified members.
Article 9 Obligations of the Company
① The company does not do anything that is prohibited by these Terms and Conditions and related laws or that is contrary to public order and morals, and strives to provide services continuously and stably.
② The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and shall disclose and comply with the Personal Information Processing Policy.
③ The company operates an online consultation channel and a fixed-line customer center (hereinafter referred to as "Soka Customer Center") at all times to guide members on their use of the service, respond to comments on service performance, and other inquiries.
④ The company monitors actions that hinder the provision of stable services, such as violations of these terms and conditions and abnormal use of the platform, and when violations are detected, the company may restrict the use of the service or loss of qualifications through the process of re-examination of membership in accordance with Article 7 member withdrawal and loss of qualifications and Article 10 member's obligations and responsibilities. In addition, the company may request evidence for clarification from the members in this process.
⑤ If the company deems that any opinions or complaints raised by members regarding the use of the service are justified, it shall handle them. Opinions or complaints raised by members are communicated to members through bulletin boards or e-mails.
Article 10 Duties and Responsibilities of Members
① Members shall not engage in any of the following acts.
1. When applying for or changing all kinds of services related to the use of services, false information shall be entered
2. the act of stealing or selling or transferring one's/other's information for financial purposes
3. Damaging acts such as unauthorized alteration or deletion of various information posted by the company
4. The act of transmitting or publishing information (such as computer programs and advertisements) other than the information permitted by the company
5. Infringement of intellectual property rights of the company and a third party, impairing honor, or obstructing business
6. Disclosure or posting of obscene or violent voices, messages, videos, and other words and information contrary to public order and morals on the platform, or making remarks when using the Socar Customer Center
7. The act of using another person's payment method, not the payment method in your name, when paying
8. Any other abnormal use of the platform provided by the company
② Members must comply with the provisions of these Terms and Conditions, individual terms and conditions, the precautions notified by the company, and related laws and regulations, and other acts that interfere with the smooth service provision of the company are prohibited.
③ Members are responsible for compensation for damages to the company or a third party due to acts deemed to be intentional or negligent by the members during the use of the service.
④ Members may challenge the company's unfair action, and members are obliged to submit evidence directly for clarification.
⑤ If a member fails to fulfill the obligations and responsibilities of this clause, he/she may lose his/her use of the service or his/her membership.
Article 11 Provision of services
① The company provides the following services.
1. Car long-term and short-term rental unmanned service and online reservation and payment agency service
2. Services that provide information about goods or services provided by the company
② In addition to the services referred to in the subparagraphs of paragraph (1), the company may develop additional services and provide them to members.
Article 12 Changes and suspension of services
① The company may change the contents of the service provided if it is deemed that there are unavoidable business reasons, such as a shift in business items, integration between companies, or abolition of the business. In this case, the changed service content and the date of provision are specified and announced 30 days before the service date is posted.
② The Company may suspend part or all of the services specified in the provision of Article 11 in the event of any of the following reasons.
1. Dispute acts such as natural disasters, wars, riots, fires, strikes, control of government agencies, and other reasonable efforts by the company may cause or may cause uncontrollable reasons
2. Where telecommunications services are not provided by the key telecommunications service provider
3. In the event of maintenance inspection, replacement or failure of information and communication facilities, including the company's system, or loss of communication, etc
4. Where a service provided through an alliance with a third party is changed or suspended depending on the circumstances of the relevant affiliated business operator
5. Where any other reason has occurred that significantly hinders the smooth operation of the company
③ The company shall not be liable for any damages incurred by the members unless there is intentional or negligence in the event that the contents of the service are changed or suspended due to the reasons referred to in paragraph (1) or (2).
Article 13 Service and damages charges
Members must comply with the service charge policy prescribed by the company, and the following services, damages, or additional costs may occur during service use. Members must pay service and damages by using a payment card registered in the member information or by the company's recognized method. Details of the service charge policy are posted on the platform, and service charges and damages may change according to the company's service charge policy.
① service charge
1. Service charges are automatically paid through electronic payment before and after using the service. If the member does not cancel the reservation, the entire service fee will be charged even if the member does not use the service.
2. Members are obliged to pay notified charges (such as insurance, additional services, optional charges, and additional actual expenses) and additional costs incurred within the service hours, any penalties and fines for violation of the law when using the service.
3. Depending on the member's service usage history, additional reservation extension costs, driving charges, and other service charges may be paid, and in the event of penalties, penalties, fines, and fines, the payment will be made after notification and consultation with the member.
4. If the service charge is not settled due to problems such as a member's personal credit rating and delinquency, the qualification to use the service will be suspended until all previous usage details are settled, and if there is a continuing problem, the membership may be disqualified. The criteria for judging such members' right to use the service are based on the company's internal operating regulations.
② a charge for damages
1. If a member is involved in a car accident or incident and the car is damaged or damaged, the member is responsible for compensating for the damage caused by it.
2. The company may impose a penalty amount in accordance with Article 14 of this Terms and Conditions Penalty System if a member violates the regulations, and may separately charge additional actual expenses incurred such as auto repair, litigation, and attorney's fees.
3. The damages can be paid by automatic payment through electronic payment or by payment method discussed with the company.
4. If a member fails to comply with these terms and conditions, the company has the right to terminate the contract in addition to charging various fees such as damages.
③ The company may proceed with all or part of the payment with information such as a registered payment card regarding the member's debt for unpaid charges, penalty amounts, and damages incurred in connection with the service. If the debt continues to be overdue, it may take legal measures to repay the debt, such as preservation disposition, filing a lawsuit on the main case, and initiating compulsory execution procedures against the member.
④ Members shall use the payment method in their own name when making payment, and shall not use the payment method of others. When using the payment service, the member shall bear the information entered by the member in connection with the payment and the liability and disadvantages incurred in connection with the information.
⑤ When using the payment service, members must use payment methods (including payment methods recognized by the company, such as credit cards, debit cards, and Socar Pay), which have legitimate and legitimate rights to use, and the company can check whether they are. On the other hand, members can choose their own payment methods to be used preferentially for each payment stage, and the company can use one or more additional payment methods to secure the payment in addition to the payment method that members prefer to use in the event of a payment error. In addition, the company can suspend the transaction or cancel the transaction until confirmation of the legality of the member's payment method is completed.
Article 14 Penalty System
The company operates a penalty system to create a healthy car-sharing culture. The penalty amount is based on the minimum operating cost due to the occurrence of damage, and the penalty system can be amended at any time according to its necessity and utility.
① In addition to the penalty items, appropriate measures may be taken after an internal review of the usage behavior that hinders the operation of the service and illegal or abnormal use that does not meet the purpose of the service.
② For members who continue to cause violations of each item, action is taken through the qualification review.
③ If a penalty amount is imposed, payment and action will be carried out after notification and consultation with the members.
| Item | Violation | Penalty Fee | Additional Details |
|---|---|---|---|
| Reservation and Usage Rules | - Cancelling the reservation after the scheduled vehicle dispatch time without notification | 10,000 KRW | Penalty fee + same-day or 2-day pass (Penalty exemption if reservation is cancelled) |
| - Driving under the influence of alcohol or drugs | 50,000 KRW | Penalty fee + suspension of use (driving training period suspension) | |
| - Operating in a prohibited area | 10,000 KRW | Penalty fee + suspension of use (driving training period suspension) | |
| - Smoking or consuming illegal substances while driving | 10,000 KRW | Penalty fee + suspension of use (driving training period suspension) | |
| Vehicle Return Conditions | - Late return | More than 10 minutes past the scheduled return time | 10,000 KRW |
| - Late return | Returning with less than 10% fuel remaining | 10,000 KRW | |
| - Late return | Returning an electric vehicle with less than 10% charge remaining | 10,000 KRW | |
| - Unreturned | Failure to charge an electric vehicle upon return | 10,000 KRW | |
| - Non-compliance with return conditions | Due to unclean interior or exterior resulting in battery drain | 10,000 KRW | |
| Parking and Parking Location Confirmation | - Failure to park in the designated return location | 10,000 KRW | Penalty fee + same-day or 2-day pass |
| - Failure to remove trash and clean up | 10,000 KRW | Penalty fee + same-day or 2-day pass | |
| - Parking in a location that requires vehicle relocation, such as loss or error reporting | 10,000 KRW | Penalty fee + relocation vehicle charge | |
| Vehicle Cleanliness and Location | - Loss of personal items (cash, electronics, confidential items, etc.) | 10,000 KRW | Penalty fee + same-day or 2-day pass |
| - Operating without handling alcohol or illegal substances properly | 10,000 KRW | Penalty fee + cleaning fee (10,000 KRW for sedans, 20,000 KRW for SUVs/vans) | |
| - Damaged or unreturned keys for electric vehicles | 10,000 KRW | Penalty fee + same-day or 2-day pass | |
| Vehicle Loss, Theft, and Damage | - Failure to report accidents or damage during the rental period | Actual Cost | Penalty fee + cleaning fee |
| - Other situations where the vehicle cannot be used due to loss, theft, or damage | Actual Cost | Penalty fee + same-day or 2-day pass | |
| - Damage due to personal information leakage | 10,000 KRW | Penalty fee + cleaning fee | |
| - Loss or damage of vehicle keys | Actual Cost | Penalty fee + cleaning fee | |
| - Illegal activities after membership cancellation, such as trash dumping or fare evasion | Actual Cost | Penalty fee + cleaning f |
Article 15 Coupons and Credits
① Coupons are provided by the company to members for rewards, promotions, etc., and refer to the right to receive a discount on all or part of the service fee according to the prescribed conditions.
② Credit is an electronic money used in companies, and 1 credit means 1 won in cash.
③ Matters concerning the grant and use of coupons and credits are in accordance with the usage regulations set by the company and will be guided to members through the platform.
④ Coupons and credits can be used within the specified period of use at the time of payment. Coupons and credits that exceed the period of use will be extinguished.
⑤ Coupons and credits provided free of charge by the company cannot be transacted and transferred between members and will not be refunded in cash or transferred to a third party in any case.
⑥ The company can search for members' coupon and credit information at any time, and can arbitrarily correct members' misperformance. In addition, if a member violates, abuses, or unfairly accumulates coupons and credits, such as these terms and conditions and usage policies, the company may take measures to restrict members' use of the service and extinguish coupons and credits.
⑦ The company can separate and manage members' credit accumulation criteria according to a separate policy on whether or not to subscribe to the Socar application.
Article 16 Disposal of Lost and Found
The company and its members do their best to find the original owner for any lost items that may occur due to the nature of the unmanned service.
① The company is basically not responsible for the lost items left by the member when returning the car, but the company does its best to dispose of the lost items for the convenience of the member.
② The company operates a lost and found storage and takes all measures to hand over items found at the site through car inspections.
③ Receipt and transfer of lost items shall be recorded and maintained in the lost and found ledger.
④ Items obtained will be stored for up to one month and will be reported to the competent police station and handed over or discarded if the owner does not visit.
⑤ Other matters related to the disposal of lost and found are subject to the Lost and Found Act and related laws.
Article 17 Restrictions on the attribution and use of copyrights
① Copyright and other intellectual property rights for works written by the Company belong to the Company.
② Members shall not use the information obtained through the use of the service for commercial purposes or allow a third party to use it by means of reproduction, transmission, publication, distribution, broadcasting, etc. without prior consent of the company.
Article 18 Management of Posts
① If a member's post contains content that violates related laws such as the Information and Communication Network Act and the Copyright Act, the right holder may request the suspension or deletion of the post in accordance with the procedures prescribed by the relevant law, and the company shall take action in accordance with the relevant law.
② Even if there is no request from the right holder under paragraph (1), the company may take temporary measures, etc., in accordance with the relevant laws, if there is a reason for the infringement of rights or if it violates other policies and related laws.
Article 19 Copyright of Posts
① The copyright of a post posted by a member within the service belongs to the author of that post.
② Posts may be exposed to search results or the company's services and related promotions, and may be partially modified, copied, edited, and posted to the extent necessary for such exposure. In this case, the company complies with the copyright law regulations, and members may at any time take measures such as deletion, exclusion of search results, and non-disclosure of such posts through the Socar Customer Center or on-platform management functions.
③ If the company intends to use the member's post by any means other than paragraph (2), it shall obtain the member's consent in advance through telephone, fax, e-mail, etc.
Article 20 Limitation of Liability
① If the company is unable to provide the service due to a natural disaster or other force majeure, the company will be exempted from the responsibility for providing the service.
② The company shall not be liable for any failure during the use of the service due to reasons attributable to the member.
③ The Company shall not be liable for any profit or loss that the Member expects from the Service or for any damage caused by the Data obtained through the Service, unless there is a reason attributable to the Company.
④ The Company shall not be liable for any information, data, or facts published in the Service by the Member unless the Company is intentional or grossly negligent.
⑤ The company shall not be liable for transactions between members or between members and third parties through services.
⑥ A company that operates a site linked to a platform or link (hereinafter referred to as the "Consolidated Company") operates independently as a separate business from the company. The company is not liable for any transactions made between the member and the consolidated company.
⑦ If a member receives various objections, including a claim for damages or a lawsuit, from a third party other than the member due to illegal acts or violations of these terms and conditions in using the service, the member shall indemnify the company at his or her own responsibility and expense, and compensate the company for all damages incurred.
Article 21 The governing law and jurisdiction
① Litigation filed between the company and its members shall be governed by the laws of the Republic of Korea.
② In the event of a dispute between the company and its members, the court having jurisdiction over the address of the member shall be the competent court, and if the address or residence of the member is not clear, the competent court shall determine it in accordance with the Civil Procedure Act. However, if a bond debt occurs due to a responsible cause of the member, the district court in the location of the company's office in charge of the management shall be the competent court.
Supplementary Provisions
① These terms and conditions will take effect on May 23, 2024.