Q) 디파짓은 언제 환불되나요
When is the deposit refunded?
📝 The deposit will be refunded once the vehicle is returned. It takes 5 to 7 business days for the cancellation process. Please contact your card issuer for more information.
Q) 필요서류는 무엇인가요
What documents are required for rental?
📝 You need three documents: an IDP (International Driving Permit) of class 'B' or higher (issued within the last year), a passport, and your home country driver's license. This applies to additional drivers as well.
Q) 동승운전자를 등록하고 싶어요
I would like to register an additional driver.
📝 You can register one additional driver for free, in addition to the main driver.
Q) 분실물이 있어요
What should I do if I lose something?
📝 Please contact the branch immediately to request confirmation.
Providing your reservation number and rental date will help us check quickly.
Please note that we cannot accept responsibility or provide compensation for lost items, so we kindly ask you to check for any belongings before returning the car.
Q) 일정이 변경되어 예약을 변경하고 싶어요.
I would like to change my reservation due to a schedule change.
📝 You can modify your reservation through the OTA site where you made the booking.
✔Changes can be made on the site up to 24 hours before the vehicle pickup.
Q) 보험에 대해 알고 싶어요
Coverage of the insurance provided.
📝1.Bodily injury liability.(unlimited)
2.Property damage liability. (up to 100 million won)
3.Passenger accident insurance. (up to 15 million won)
It covers the repair cost of the vehicle, rental compensation, and the towing/recovery service of the affiliated partners."